Complaints procedure
Not satisfied?
We do our best to help you well. If you are not satisfied with something, please discuss it with the doctor first. We can often resolve it together.
Filing a complaint
You can also file a complaint in writing at info@zalatclinics.nl or by post: Zalat Clinics, Middelharnisstraat 121A, 3086 GH Rotterdam. We confirm receipt within 5 working days and respond within 6 weeks, as required by the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
Complaints officer and disputes committee
[To be completed: the complaints officer and the recognised disputes committee Zalat Clinics is affiliated with.]